All shipping costs are flat rate, meaning that no matter how many items you buy, you will pay the same amount in shipping. Current shipping costs are as follows:
- United Kingdom: £1
- Europe: £1.50
- Rest of the world: £2
(these may change if the UK postal services decide to increase prices)
Current order processing time is 1-3 days.
Estimated shipping times
- United Kingdom: 1-3 business days;
- Europe: 5-12 business days;
- Rest of the world: 7-21 business days.
I'll do my best to meet these shipping estimates, but I can't guarantee them. Once your order is in the post box it's all up to the post office!
Items are being shipped from Birmingham, United Kingdom.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
If you haven't received your order in:
- UK: 1 week
- Europe: 3 weeks
- Rest of the world: 5 weeks
...please contact me and quote your order number - I will see how I can help!
Make sure you purchase a tracking number if you want to make sure you will get a guaranteed refund for your order in case it is lost.
Returns and exchanges
Moonlume has a no return policy for most items, but please contact me to see if there's anything I can do - I'll always try to help!
Moonlume does not accept exchanges or order cancellations.
I will only use your shipping and billing address, and contact information:
- to communicate with you about your order;
- to fulfill your order;
- for legal reasons (like paying taxes).
Other frequently asked questions
Do you take custom orders?
Not at the moment, apologies!
What paper are your stickers printed on?
The majority of the stickers are printed on white matte sticker paper, unless stated otherwise. They all come pre-cut and ready for you to use. They are not repositionable.
Are the stickers water resistant?
No, sorry! My stickers are not waterproof or water resistant.